Payment Policy

This payment policy explains how payments are handled at Ruby & Adelaide.

Accepted payment methods

We accept Visa, Mastercard, Shop Pay, Apple Pay and Google Pay. The payment methods available to you are always shown at checkout before you confirm your order.

Currency

All prices on this website are shown and charged in United States Dollars (USD).

When you are charged

Payment is taken in full at the moment you place your order. Your order is confirmed by email once the payment has been accepted. If a payment is declined, the order is not created and no funds are taken.

Security

All payments are processed over an SSL-encrypted connection by our payment providers. We never see or store your full card details.

Additional costs

Standard shipping is free on every order within the United States, with no minimum order value. Applicable sales tax, where it applies, is shown at checkout before you confirm your order. There are no hidden fees and no charges are added after checkout.

Refunds

Approved refunds are returned to the original payment method. Please see our Returns and Refund Policy for the full conditions and timelines.

Questions about a payment

Store name: Ruby & Adelaide
Company name: PK Global Ventures LLC
Registered in: United States
State of registration: Delaware
Company type: Limited Liability Company (LLC)
Warehouse address: 212 American Ave, Dover, DE 19901, United States
Company address: 8 The Grn Ste A, Dover, DE 19901-3618, United States

Email: support@rubyandadelaide.com
Phone: +1 914 339 5386

Customer service hours
Monday to Friday: 9:00 AM – 5:00 PM (ET)
Weekends: 11:00 AM – 4:00 PM (ET)

Questions about this policy? Contact us · support@rubyandadelaide.com · +1 914 339 5386